ISO 9001 was first published in 1987 and since then has been used by organizations worldwide to show that they can offer consistently good quality products and services as well as to streamline processes and to become more efficient. It is called the mother standard among all ISO standards, it forms the basis of business process management system and lays the foundation of process and system management in an organization.
ISO 9001 standard provides a framework of globally recognized principles of quality management including customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision-making and relationship management. These are also known as the key principles of quality management.
SIGNIFICANT BENEFITS OF ISO 9001 QUALITY MANAGEMENT SYSTEM:
- TO BECOME MORE CONFIDENT: It provides confidence that customers around the world right through the supply chain business-to-business business-to-consume right down to us as individuals can have confidence in the products and services that they are receiving from their certified suppliers.
- TO PREVENT RISK FROM OCCURING: Risk-based thinking idea means that the standard is focusing on preventing bad things from happening and looking for opportunities to leverage the good things that can happen and recognizing that not all processes have the same impact on the organization’s ability to deliver conforming products and services. Of this organizations can be more relaxed and more flexible about because the potential for bad consequences as a result of something going wrong with processes may be lower.
- TO BECOME MORE PRODUCTIVE: Managing processes and interaction of those processes using Plan, Do, Check, Act (PDCA). PDCA is the fundamental route by which organizations can seek to improve their performance by first of all planning to do things right in the first place which is where risks and opportunities part comes in by correcting things that go wrong, looking for the need for corrective action, and making improvements.
ISO 9001 QUALITY MANAGEMENT SYSTEM IS FOR EVERY ORGANIZATION WHO WANTS TO BECOME MORE EFFECTIVE IN THEIR INDUSTRY:
ISO 9001 Quality Management System is applicable to both service sector industries as well as manufacturing sector industries. It is adaptable by any size of an organization large or small, multinational or local, public or private as it offers the same scalable benefits for each organization. It looks beyond just the contractual customer and it takes to account other interested parties who may be end users or consumers. The focus is always on achieving conformity of products and services to meet customer needs and expectations.